Tenant FAQs

We charge $65 per application (guarantors too!), which covers the cost of running background, criminal and credit checks.

The minimum credit score for applicants to be tenants is 620.

You must be able to prove that your household earns a combined, pre-tax income of at least three times the monthly rent.

You must show current income. We require the 3 immediately prior pay stubs, or bank statements. Partial documents or screen captures are not acceptable. If you are relocating to the area for work, we will consider an offer letter from your pending employer.

Once we have applications and all required documents for all adults living in the home, and any guarantors the process typically takes less than 48 hours. There are many factors that can impact how long the process takes.

Anyone who is 18 or older must apply, be approved, and then added to the lease.

No. We do not approve applicants who have a history of landlord/tenant disputes resulting in court action or filing.

No. Application fees are non-refundable. The application fee pays for the cost of screening, which we complete before we can approve your application.

All applicants are required to go to onedoorrealty.petscreening.com before being approved. If you ask for reasonable accommodation, a third-party legal review team will review it to ensure the accommodation request meets HUD’s Fair Housing Act guidelines. There is no cost to submit an accommodation request.

Yes, onedoorrealty.petscreening.com certifies that you do not have a pet. There is no charge for this application.

Apply at https://onedoorrealty.petscreening.com/ This service is free for non-pet and Assistance/Support Animal profiles. There is a $30 Application Fee ($25 if paid by ACH) per pet profile. All pets receive a PAW SCORE. See the chart below for rent and fee details. PAWS = Paw Score.

Rent is due on the 1st of the month, but you have a grace period until the 5th day of the month. Any rent not paid by the 5th of the month is late, and we will assess late fees.

You must make all rent payments online using your tenant web access portal. We do not accept checks, cash, or money orders.

Call 911 immediately if there is a fire or you are in danger, then call our office at 757-260-4600 and follow the prompts. A maintenance emergency is something that if not addressed immediately would cause damage to the property or injury to occupants.

Please log in to your tenant web access portal and enter a service request. Please indicate when you first notice the problem and any steps you have taken to resolve it.

Since COVID-19 disrupted our usual way of conducting business, One Door Realty has adopted a 100% virtual business model. We maintain a membership at Work Nimbly, which is a co-working space, but our staff works remotely from their home offices. If you need to schedule an appointment to meet in person, please let us know, and we can book a conference room at Work Nimbly.

We do not allow subletting. We do allow for roommate addendums to a lease. Any prospective tenant must complete an application, background, and credit check, meeting the same qualifications. Student prospects must have a guarantor. The prospect and guarantor must each apply and pay the background and credit check fees. We will draft an addendum to the lease for approved prospects. For a previous tenant to return before the end of a lease, another addendum will be needed. There will be an administrative fee per addendum.

Every year, as of July 1, your tenant rights and responsibilities are updated under the Virginia Residential Landlord and Tenant Act (VRLTA).We want to keep you informed as they are updated. Please see the following Document.

Yes, your deposit is fully refundable as long as all move out requirements of the lease are fully completed.

All applicants must be of legal age as the lease is a legally binding contract.

No, we will not remove property from the market until we have a signed lease and certified funds.

No, we require only the deposit and first month’s rent prior to occupancy.

You can schedule a viewing and apply now online at ONEDOORREALTY.COM

Your lease is drafted in both names and renewals require all signatures. Should you choose not to renew, and your roommate wants to stay, they must qualify again on their own and must sign a new lease.

Cosigners and guarantors are similar but different. Guarantors have no right of occupancy, but are financially responsible. We require any adult that does not meet all rental qualifications on their own to have a guarantor. We also require all college students to have a guarantor.

Currently the rental market in our area is very competitive. You should start as soon as you can. At least a month ahead of time. College students should be looking months in advance. College lease renewals typically happen September to October and listings start showing up then for the following school year.

We do not allow smoking of any kind in the rental properties we manage. Virginia law specifically defines the word “disability” as not including the “use of or addiction to a controlled substance as defined in Virginia or federal law.” While the use of marijuana is now legal in Virginia under certain circumstances, it is still categorized as a controlled substance under federal law. Because federal law still defines marijuana as a controlled substance, the use of or addiction to marijuana is not currently protected as disability by Virginia Fair Housing law.